TERMS AND CONDITIONS
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PROOF / ORDER APPROVAL
For any custom order, the customer MUST approve the proof submitted. It is the customer’s responsibility to ensure that the proof is correct in all areas before a print job can be entered into production. The customer is responsible for checking the spelling, grammar, layout, colors, and accuracy of the design. It is very important to look over every detail of the mockup, as this is how your garments will print. If a proof containing errors is approved by the customer, the customer is responsible for payment of all original costs of printing, including any corrections and reprints. Any modifications requested after customer approval can result in production delays.
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ARTWORK
All files must be 300 DPI or vector format. Text must be converted to outlines. The design should be sized to the size you would like it to print. On the off chance that your design is not sized correctly, we will always confirm sizing before we print. Printing can only be as good as the artwork. Pacific Brothers Prints will not be responsible for poor quality printing due to poor artwork. We are not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
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DEPOSIT / PAYMENT
We accept various forms including: cash, checks, PayPal, Venmo, CashApp, and credit cards. Payment is due upon receipt, and the order must be paid in full before the order begins unless otherwise approved. We will not process your order until we receive payment.
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SHIPPING
Shipping cost is calculated on a "per order", "per item" or "per pound" basis. Shipping is not included in estimates unless specified. Shipping time is not included in turnaround time. Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates. Pacific Brothers Prints cannot be responsible for shipping delays caused by the shipping company. Please let us know about split shipments before we print and box your order.
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REFUND / CANCELLATION
Because custom orders are made to order, we cannot refund the order unless you have every reason to believe there was an error or damage from our end. Pacific Brothers Prints stands behind the quality of our screen printing. We will print your design with maximum accuracy, quality, and consistency. We operate under very specific and numerous quality controls and operating procedures to ensure a quality finished product, we will not be held responsible for end user subjectivity. In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order. Orders can only be cancelled if none of the items have been printed.
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QUALITY ASSURANCE UPON RECEIVING YOUR ORDER
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over the garments as you receive them. We encourage you to check the quantities and quality of the garments you receive from us immediately. Pacific Brothers Prints cannot be held accountable for defects or problems with your order unless contacted within 48 hours of delivery.
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MISTAKES / MISPRINTS
In the screen printing industry, misprints do happen. We try to minimize it, but misprints do happen and we cannot predict when. We will communicate with you when they happen and will work around it. If we misprint a few of your garments then we will reprint the misprinted garments for you, and we’ll likely even throw them in with the order at no charge. Since misprints can happen, we’d encourage you to order extra garments if you need exact quantities. We do not offer refunds. In addition, due to the nature of the screen printing process, we would be unable to setup the screens again just to print a single shirt.
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SCREENS
We don’t charge setup fees/screen fees. Please note that by default, we will use the same set of screens per design ordered - that is, the graphic will print the exact same size, no matter the size of the item we are printing on (ex. the design will be printed 8 inches wide on an adult shirt as well as on a youth shirt). If you would like to have different screen sizes made for different item sizes, please let us know ahead of time. Each set of screens will be considered a different order, with pricing and minimums charged accordingly.
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GARMENT DISCLAIMER
Pacific Brothers Prints is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend buying extra of each size to avoid these issues.
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CUSTOMER SUPPLIED GARMENTS
We require contract screen printing clients to provide us with a detailed list of garments including manufacturer, style number, color, size, and quantities of each to be printed prior to order confirmation. We may be unable or refuse to print on certain garments based on garment content. We are not responsible for any misprints or defects that are associated with customer supplied goods, and we will not replace or reimburse any customer supplied goods or any associated costs for any reason.
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OUT-OF-STOCK GARMENTS
Pacific Brothers Prints is not responsible for items that are out-of-stock from the manufacturer/vendor. Supply chain issues sometimes disrupt the availability of some items. All garments are ordered after your order is placed and we cannot guarantee item availability. If items are out of stock, we will provide you with a list of possible replacements. If you choose to wait for the inventory to be replenished, then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well.
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TURNAROUND TIME
Typical turnaround time is 7-14 working days (one to two full-weeks) from the time that art mockups are approved. Complex orders and some add-on services like custom printed tags will add extra time to our typical turnaround. Rush charges may apply for orders needed sooner than our typical turnaround.
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QUESTIONS
If you have any questions concerning our return policy, please contact us at:
707-863-1337
pacificbrothersprints@gmail.com
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